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General Terms and Conditions

General Terms and Conditions

for the sale of digital content on the website 2troubletravelers.com

Article I — Seller’s details

Seller: Skeasyy s.r.o. Registered office: Kaštieľska 4, 821 05 Bratislava, Slovak Republic Company registration number: 57173915 VAT number: 2122600238 Registered in the Commercial Register of the Municipal Court Bratislava III, section: Sro, file no. 192191/B

The seller is not a VAT payer.

Contact details: Email: eshop@2troubletravelers.com Telephone: 0908 801 152

The registered office address given above is also the address to which the buyer may submit a claim, lodge a complaint or make any other enquiry.

Supervisory authority: Slovak Trade Inspection Authority (SOI) SOI Inspectorate for the Bratislava Region Bajkalská 21/A, P.O. Box No. 5, 820 07 Bratislava 27 Supervision Department

Article II — Definitions

Seller: the commercial company referred to in Article I, which, when concluding and performing the contract, acts within the scope of its business activities.

Buyer: a natural or legal person who purchases a digital product via the seller’s website. If the person is a natural person acting outside the scope of their business activities, they are referred to as a consumer.

Digital product (digital content): data created and supplied in digital form — in the case of the seller, these are electronic travel guides (e-books) in PDF format — which are not supplied on a tangible medium.

Distance contract: a contract between a seller and a buyer agreed and concluded exclusively by means of distance communication (web interface, email).

Article III — Characteristics, functionality and compatibility of digital content

  1. Format: the products are delivered as PDF files.
  2. File size: individual e-books range in size from approximately 1 to 99 MB, depending on the specific product.
  3. Compatibility: To open the file, you will need a device with a PDF viewer (computer, tablet, mobile phone, e-reader). The product does not require any special software other than commonly available PDF readers. An internet connection is required to download the file.
  4. Technical protection measures: the file is not protected by DRM technology. The download link is unique and linked to a specific order. There are no time or quantity restrictions on the validity of the link or the number of downloads.
  5. Language: products are available in Slovak and English, depending on the language version of the website on which the order was placed.
  6. The seller shall not be liable for any failure to open or download a file due to a malfunctioning, obsolete or incompatible device on the buyer’s part, or due to a malfunctioning internet connection on the buyer’s part.

Article IV — Order and Conclusion of the Contract

  1. The buyer selects a product on the seller’s website and adds it to their basket.
  2. On the order form, the buyer must fill in the required details, in particular their email address, to which the download link and invoice will be sent.
  3. Before submitting their order, the buyer has the opportunity to check and amend the details they have entered, as well as the contents of their basket.
  4. Before submitting the order, the buyer must tick the relevant boxes to confirm that: a) sa oboznámil s týmito VOP a so zásadami ochrany osobných údajov, porozumel im a súhlasí s nimi, b) udeľuje výslovný súhlas so začatím dodávania digitálneho obsahu podľa článku VII.
  5. The buyer submits the order by clicking the ‘Submit order with payment obligation’ button. By submitting an order, the buyer confirms that they are obliged to pay the purchase price.
  6. The sales contract is concluded upon delivery of the order confirmation to the buyer’s email address.
  7. The contract is concluded in Slovak or English, depending on the language version of the website on which the order was placed.

Article V — Prices and Terms of Payment

  1. All prices shown for the products are final. The seller is not a VAT-registered business; therefore, the price does not include VAT.
  2. The price of the product is valid at the time the buyer places the order.
  3. As this is digital content supplied electronically, the buyer will not incur any delivery costs, postage, packaging charges or other fees.
  4. The buyer is obliged to pay the purchase price before the digital product is made available. The purchase price can be paid:
    • by payment card via the Stripe payment gateway,
    • via Apple Pay or Google Pay,
    • via PayPal.
  5. Payment is taken immediately upon completion of the order. The seller does not collect or store the buyer’s payment card details; these are processed exclusively by the payment gateway provider.
  6. There is no charge for the use of means of distance communication when concluding a contract, beyond the standard rates charged by the buyer’s telecoms operator or internet service provider.
  7. The seller will issue an invoice for the purchase price and send it to the buyer’s email address.

Article VI — Supply of digital content

  1. The digital product is made available to the buyer immediately after the payment has been credited, usually within a few minutes, but no later than 24 hours.
  2. Delivery takes the form of a link to download the product, sent to the email address provided by the buyer in the order.
  3. The buyer is required to provide a valid and working email address. The seller shall not be liable for the non-delivery of a link due to an incorrectly entered address, a full inbox or the message being placed in the spam folder.
  4. If the buyer does not receive the download link within 24 hours of payment, they should contact the seller at eshop@2troubletravelers.com. The seller shall remedy the situation without undue delay, within 5 working days at the latest.
  5. If the seller is unable to deliver the digital product and cannot agree on an alternative solution with the buyer, they shall refund the purchase price paid by the buyer within 14 days at the latest.

Article VII — Withdrawal from the contract (information for the consumer)

  1. In the case of distance contracts, the consumer is generally entitled to withdraw from the contract within 14 days without giving any reason.
  2. According to § 19 ods. 1 písm. m) zákona č. 108/2024 Z. z. on consumer protection A consumer may not withdraw from a contract for the supply of digital content other than on a tangible medium if performance has begun with the consumer’s express consent and the consumer has declared that they have been duly informed that, by giving such consent, they lose the right to withdraw from the contract.
  3. By submitting the order and ticking the relevant box on the order form, the buyer expressly agrees to the digital product being delivered immediately upon payment, and declares that they have been duly informed that, by giving this consent, they forfeit their right to withdraw from the contract within 14 days.
  4. If the buyer does not give this consent, the order cannot be completed, as the nature of the product does not allow for deferred delivery.
  5. If the supply of digital content has not yet commenced, the buyer may withdraw from the contract by sending a notice to eshop@2troubletravelers.com. The seller will refund the amount paid within 14 days using the same method by which the payment was received.
  6. The contract withdrawal form is available here.

Article VIII — Licence Terms and Copyright Protection

  1. All digital products, their content, text, photographs, graphics, maps and other components are copyright works protected by Act No. 185/2015 Z. z. Copyright Act.
  2. By purchasing a digital product, the purchaser acquires a limited, personal, non-commercial and non-exclusive licence to use it for their own purposes. The purchase does not entail the transfer of copyright.
  3. Non-transferability of the licence: the licence granted is non-transferable. The purchaser must not sell, rent, distribute, copy or share the digital product or any part thereof with third parties, publish it on the internet, provide a download link to third parties, or otherwise exploit the product commercially without the prior express written consent of the seller.
  4. The purchaser must not remove or alter any copyright notices contained within the product.
  5. Any infringement of copyright gives rise to both civil and criminal liability on the part of the purchaser under the applicable legislation of the Slovak Republic. The buyer shall be fully liable for any damage caused by a breach of the obligations set out in this clause.

Article IX — Liability for defects and complaints procedure

  1. The seller is responsible for ensuring that the digital product possesses the required characteristics at the time it is made available, complies with the description on the website, and is fit for the purpose for which such content is normally used.
  2. A defect is deemed to be, in particular, a broken download link, a corrupted file, a file in a format other than that specified, missing content, or content that does not substantially correspond to the product description.
  3. Subjective dissatisfaction with the content, scope or style of the product, or the inability to open a file due to the purchaser’s device being faulty or incompatible, as set out in Article III, point 6, shall not be regarded as a defect.
  4. The buyer should submit a complaint by email to eshop@2troubletravelers.com. In the complaint, they must provide their personal details, the order number and a detailed description of the fault, including how it manifests itself.
  5. The seller will confirm receipt of the complaint by email and specify how it will be dealt with immediately; in complex cases, no later than 3 working days after the complaint is lodged.
  6. The seller will investigate the complaint without delay and resolve it within 30 days of it being lodged at the latest. The buyer will be informed of the outcome by email, which serves as written confirmation that the complaint has been dealt with.
  7. If the complaint is valid, the seller shall rectify the defect (in particular by restoring access or supplying a functional file), grant an appropriate discount on the price, or refund the purchase price. The seller shall reject any unjustified complaint on reasonable grounds.

Article X — Protection of personal data

  1. The seller processes the buyer’s personal data to the extent necessary to fulfil the contract and to comply with legal obligations, in particular for the purpose of issuing and archiving accounting documents. The legal basis is the performance of a contract and compliance with a legal obligation — the buyer’s consent is not required for these purposes.
  2. Detailed information on the processing of personal data, the rights of data subjects and the retention period is set out in a separate document, the Privacy Policy, available at https://2troubletravelers.com/en/privacy-policy/
  3. The sending of newsletters is based solely on separate, voluntary consent, which may be withdrawn at any time. This consent is not a condition for the conclusion of the contract of sale.
  4. Information on the use of cookies on the seller’s website is set out in the Cookie Policy, available at https://2troubletravelers.com/en/cookie-policy-eu/

Article XI — Alternative Dispute Resolution (ADR)

  1. The consumer has the right to contact the seller at eshop@2troubletravelers.com to request a remedy if they are not satisfied with the way their complaint has been handled or if they believe that the seller has infringed their rights.
  2. If the seller rejects this request or fails to respond to it within 30 days of it being sent, the consumer has the right to submit a request for alternative dispute resolution to an ADR body in accordance with Act No. 391/2015 Z. z.
  3. The competent body for the alternative resolution of consumer disputes with the seller is the Slovak Trade Inspection Authority (www.soi.sk) or another competent authorised legal entity listed in the register of alternative dispute resolution bodies.

Article XII — Final Provisions

  1. These General Terms and Conditions shall come into force and take effect on 1 September 2026.
  2. The General Terms and Conditions, as in force on the date the buyer submits the order, shall apply to the contract of sale.
  3. Matters not covered by these General Terms and Conditions shall be governed by the relevant provisions of the Civil Code and Act No. 108/2024 Z. z. on consumer protection, Act No. 22/2004 Z. z. on e-commerce and other applicable legislation of the Slovak Republic.
  4. The Seller reserves the right to amend these General Terms and Conditions. The amendment comes into effect on the date the new version is published on the 2troubletravelers.com website and does not affect contracts that have already been concluded.
  5. If any provision of these General Terms and Conditions becomes invalid or unenforceable, the remaining provisions shall remain in force.
  6. The Buyer declares that, prior to submitting the order, they have read these General Terms and Conditions, understood their content and agree to them in full.